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Data protection declaration of Awina AG

In this data protection declaration, we, Awina AG ("Awina"), inform you in particular which data we collect about you, why we process it and to whom we pass it on. If you have any further questions about the processing of your personal data, we are at your disposal.

1. Identity and contact details of the person responsible

Awina AG, Hottingerstrasse 12, 8032 Zurich, is responsible for the data processing described below. If you have any questions about data protection, you are welcome to contact the following addresses:


Awina AG
Hottingerstrasse 12
8032 Zurich


Data protection aims to protect the personality and fundamental rights of people whose data is being processed. When processing personal data, Awina adheres to the Swiss Data Protection Act (DSG) and, if and to the extent applicable, to the European General Data Protection Regulation (EU-GDPR). Targeted information and training courses for employees serve to raise awareness and expand the data protection expertise of employees.

Awina stands for reliable data protection and corresponding data security, which is continuously maintained and improved using modern technical and organizational measures.

2. Acquisition and processing of personal data

We primarily process the personal data that we receive from you as part of our business relationship, i.e. in particular when checking, concluding and processing a contract (e.g. first and last name, date of birth, nationality, e-mail, telephone number, address, marital status, profession, Living situation, information about your family circumstances, information about your financial circumstances such as income and expenses as well as your creditworthiness, information about your daycare/after-school care contract, any interests in our offers and offers from our cooperation partners, etc.) and/or which we collect information about you as part of the operation of our website ( and, if applicable, other applications (e.g. your IP address, the time and duration of your access, browser and device information and other information on your usage behavior and your interactions on the website or possibly other applications).

If you provide us with the personal data of other people, such as family members, please ensure that these people are aware of this data protection declaration and only provide us with their personal data if you are permitted to do so and if the personal data is correct.

If and to the extent permitted, we also take certain personal data from publicly accessible sources (e.g. public databases, Internet, etc.) from you or receive such data from government agencies (e.g. resident inspections, land registries, commercial register offices or debt enforcement offices, etc.) and from third parties (e.g credit checker, central office for credit information [ZEK] or information center for consumer credit [IKO]).

3. Purposes of data processing

We use your personal data primarily to provide our services in the context of checking, concluding, processing and enforcing our contracts and to be able to communicate with you in this regard. In addition, we can process your personal data based on our legitimate interests, in particular for the following purposes:

  • Market research (e.g. determination of customer satisfaction and needs) as well as personalization and submission of offers for our own services and services from our cooperation partners Delivery of these offers to your postal or e-mail address if you do not send this by e-mail to support@awina .ch or by clicking on the unsubscribe link in the respective message;

  • Analysis, improvement and further development of our services, website and, if applicable, other applications;

  • Assertion of legal claims and defense in connection with legal disputes and governmental proceedings;

  • Prevention and investigation of criminal offenses and other misconduct (e.g. data analysis to combat fraud);

  • Ensuring the availability and security of our website and, if necessary, other web or mobile applications.

  • Preparation and execution of corporate transactions such as mergers, takeovers and sales.

4. Cookies and Tracking

We use cookies on our website so that we can recognize you or your end device (computer, mobile phone, tablet, etc.) when you visit the website again (using a code stored in your browser) and so that we can guarantee you a flawless surfing experience , better understand how you can use our website and/or provide you with personalized services.

For this we use in particular Google Analytics as well as Google Conversion Tracking, web analysis services of Google Inc. ("Google").

You can deactivate cookies in the browser settings of your end device. We would like to point out, however, that it may then no longer be possible to use all the functions of the website to their full extent. As a cookieless domain, this website uses Google Tag Manager, which allows the website tags used to be managed via one interface. The Google Tag Manager does not collect any personal data. If the cookies were previously switched off, this setting remains for all so-called tracking tags for which the Google Tag Manager is running.

When you register for the newsletter, you provide your e-mail address. MailChimp is an offer from The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318 (“Rocket”). The data stored during registration is encrypted and transmitted to Rocket and stored by Rocket. Furthermore, MailChimp offers various analysis options for how the sent newsletters are opened and used, e.g. to how many users an e-mail was sent, whether e-mails were rejected and whether users unsubscribed from the list after receiving an e-mail . However, these analyzes are only group-related and are not used by us for individual evaluation. MailChimp also uses the Google Analytics analysis tool from Google, Inc and may include it in the newsletter. More details on privacy from MailChimp

The Awina website contains so-called plug-ins for Facebook and YouTube. If these are used, the said pages independently evaluate the use. The plug-in and not Awina forwards the necessary information to the operator. The way, as well as the storage period and the storage location are unknown to Awina. In this regard, Awina expressly refers to the corresponding pages. The data processing in connection with these plug-ins takes place when using them with the consent of the user himself.

We use Hotjar [, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe] software to improve the user experience on our website. Using Hotjar, we can measure and evaluate user behavior (mouse movements, clicks, scroll height, etc.) on our website. For this purpose, Hotjar places cookies on the user's end devices and can save user data such as browser information, operating system, length of stay on the site, etc. in an anonymous form. You can find out more about how Hotjar processes data here:

5. Recipients of personal data

5.1 Service Providers

We can use external service providers to process your personal data. These are primarily IT, support and hosting providers, identification service providers, creators of usage statistics and marketing or newsletter service providers. They process your personal data on our behalf and only in the way we are allowed to do it ourselves. You will be carefully checked by us with regard to compliance with data protection and, taking into account the applicable statutory data protection regulations, you will be bound to secrecy and to compliance with data protection regulations.

5.2 Third Parties

If and to the extent necessary, we can also disclose your personal data to third parties who do not process the data for us, but for their own purposes and thus on their own responsibility. These are primarily our cooperation partners, such as day-care centers and after-school clubs, as well as providers of banking and insurance products, if applicable. In principle, we only disclose your personal data to these third parties if this is necessary for the provision of our services or if you have consented to this disclosure.

6. Announcement abroad

The recipients of your personal data named in Section 5 are usually located in Switzerland or in the EU/EEA area, but can in principle be located anywhere in the world. If we transfer your personal data to a recipient in a country without appropriate legal data protection, we ensure appropriate data protection by means of appropriate contracts (standard contractual clauses which the FDPIC has approved, issued or recognized in advance) or rely on the legal exceptions of the consent, the Contract processing, the determination, exercise or enforcement of legal claims, the overriding public interest, the published personal data or the need to protect your integrity. You can obtain a copy of the contractual guarantees mentioned here from us at any time. However, we reserve the right to black out copies or only deliver excerpts for reasons of data protection or secrecy.

7. Duration of storage of personal data

We process your personal data as long as it is necessary for the fulfillment of our contractual and/or legal obligations or for the other purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) as well as in accordance with the statutory retention and documentation obligations. It is possible that personal data will be stored for the time in which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data are no longer required for the above purposes, they will be deleted or made anonymous as far as possible.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, unauthorized access and misuse (e.g. through internal instructions, training, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, pseudonymization of personal data, etc.).

9. Your Rights

You have the right to information, correction, deletion and disclosure of certain personal data for the purpose of transfer to another location. Please note, however, that we reserve the right to assert the statutory restrictions on our part, for example if we are obliged to store or process certain data, have an overriding interest in this or need it to assert claims. If you incur any costs, we will inform you in advance. Please note that the exercise of these rights can conflict with contractual agreements and this can have consequences such as premature termination of the contract or financial consequences. We will inform you in advance if this is not already contractually agreed. The exercise of such rights generally requires that you clearly prove your identity (e.g. by means of a copy of your ID). To assert your rights, you can contact us at the address given in Section 1.

You have the right to assert your claims in court or to lodge a complaint with the responsible data protection authority. The responsible data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (

10. Changes

Changes to this privacy policy will be posted on this page. In this way, you can find out at any time what data we store, how we collect and use it. You can save and/or print out the data protection regulations here.

By using our website, the Awina privacy policy is accepted and adopted in the manner and for the purposes set out.

Do you have a concern about data protection? The Awina team will be happy to assist you at the following contact address:

Awina AG
Hottingerstrasse 12
8032 Zurich



Zurich, October 1, 2021

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